Please feel free to contact us at 717-776-3470 or email us at support@mbgourds.com if you have found any issues with your order.

Returns

We are happy to accept returns for items if you change your mind or are not happy with the gourd design that you receive. Items can be returned within 10 days of your delivery date. If you have a defective or damaged item, please scroll down to read the section below on those returns. 

There are a few items that can’t be returned:

• Clearance items
• Oops Sale items
• Gift cards
• Personalized items
• Bundled items that have discounted rates (such as farm animal packs) unless the entire bundled pack is returned
• Assembled craft kits

Returns

Any associated return shipping costs are the responsibility of the customer.  Any outbound shipping charges collected on the order will not be refunded. 

We will refund your order once we receive your return. If your item is an exchange or return for an undamaged item, we initiate your refund upon receiving the item in resellable condition. Please make sure to pack your gourd in the box well to eliminate breakage. 

To start a refund, click here. 

Holiday Returns

For all items purchased between November 15  and December 31, the deadline to return them is extended until January 15.

Damaged/Defective/Incorrect Items

We are sorry that you have received a damaged or defective item! We want to make it right in the best way that we can for you with the following options:

• Replacement parts 
• A replacement item
• A refund

Damaged items can be returned within 10 days of order your order date. Oops Sale items are not qualified for any returns.

Because our designs are crafted using a natural gourd, each piece is ever so slightly different to make for a unique artisan piece with natural variance in color, sahpes, and size. We do not consider the natural shape, coloring, color variations, or dimples in the gourd to be considered damage as this is the natural patina of our gourd designs. 

Our lighting in our gourd designs can be replaced by purchasing replacements from our website or other vendor. We do not guarantee the lifespan of our electric or battery-operated lighting. We use 7watt Amber night light bulbs for our lit designs.

To start a replacement or refund click here.